At TheMRBrand.in, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• Customers must report the issue within 24 hours of receiving the product.
• An unboxing video is mandatory to claim any return or refund.
• Products must be unused, unworn, and returned in their original packaging with all tags intact.

Non-Returnable Items

• Products showing signs of use, damage after delivery, or tampering are not eligible for return.
• Returns will not be accepted for reasons such as personal preference, size issues, or change of mind, as we deal in first copy products.
• Discounted or clearance sale items are non-returnable unless damaged or defective.

Return Process

1. Contact our support team within 24 hours of delivery.
2. Share your order details along with photos/videos of the issue.
3. Once approved, return instructions will be shared with you.
4. Products returned without approval will not be accepted.

Refund Policy

• After receiving and inspecting the returned product, the refund will be processed.
• Refunds are issued only after quality verification.
• Refunds will be processed within 5–7 business days after approval.
• Refunds will be credited to the original payment method or as store credit, depending on the situation.

Shipping Charges

• Return shipping charges may be borne by the customer, unless the return is due to a damaged or incorrect product.
• Original shipping charges are non-refundable.

Important Disclaimer

• TheMRBrand.in sells first copy products and is not associated with any original brand or trademark owner.
• Minor variations in color, design, or finish are normal and do not qualify as defects.

Contact Us

For return or refund-related queries, please contact:

📧 Email: support@themrbrand.in
📞 Phone / WhatsApp: +91 7779031777